Customer Service Representative I
About the role
The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.
Responsibilities
- Answer phone calls, return phone calls
- Answer emails from clients, providers and internal referring offices
- Review previous history of the provider in MedCheck, Scheck and SalesCloud
- Consult with Supervisor or other departments to clarify answers to inquiries
- Contact provider to discuss findings at the appropriate level
- Maintain reports and spreadsheets as needed
Requirements
- Internet upload and download speeds of at least 80Mbps
Qualifications
- High school diploma or equivalent
- Customer service experience working in the Managed Care and Benefit Administration industries
Skills
- Knowledge of Workers Compensation fee schedules and regulations
- Effective verbal and written communication skills
- Good organizational skills and ability to multitask
- Detail oriented
- Proficiency with Microsoft applications
- Medical terminology and coding knowledge
Pay
Pay Range: $13.94 - $21.48 per hour
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
Schedule
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role.
Benefits
- A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
About Corvel
CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities.