Customer Service Representative I

About the role

Bourns, Inc., a leading manufacturer of electronic components serving customers worldwide, seeks a motivated and customer-focused Customer Service Representative I to join its team in Riverside, California.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Process customer orders accurately and verify order information for completeness.
• Cook up expedited deliveries and support customer order management activities.
• Act as a liaison between customers and internal departments to resolve inquiries and issues.
• Analyze and respond to order status requests, open order reports, quotations, and performance reports.
• Process return material authorizations (RMAs), sample requests, stock rotations, and related customer service documentation.
• Prepare reports, charts, and data to support sales and customer service activities.
• Ensure compliance with company policies, procedures, and customer agreements.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Continued education, vocational training, or professional development is highly desirable.
• Experience: 0 to 3 years of experience in customer service, sales support, technical support, electronics, or a related business environment preferred.
• Internship or customer-facing experience is a plus.

Skills & Competencies

• Strong customer service orientation and commitment to deliver exceptional support.
• Excellent verbal and written communication skills.
• Able to effectively interact with customers, colleagues, and management at all levels.
• Strong organizational and time management skills.
• Attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• SAP experience is a plus.
• Bilingual Spanish language skills are desirable but not required.

Why Join Bourns?

• Competitive compensation and benefits package.
• Career growth and development opportunities.
• Collaborative and team-oriented culture.
• Exposure to global customers and business operations.
• A stable, industry-leading organization with a strong reputation for innovation.

Hiring Range

$35,000 - $40,000

Benefits

• Equal opportunity employer.
• Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation.

Disclaimer

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.