Customer Service Representative I

About the role

We are seeking a dedicated and personable Customer Service Representative to join our Community Banking team. The ideal candidate will excel in providing exceptional customer support and client service to our walk-in customers through effective communication and problem-solving skills. This role involves engaging with customers to address inquiries, process transactions, and ensure overall customer satisfaction. The position offers an opportunity to develop your skills in a dynamic, fast-paced setting while contributing to the company's reputation for integrity, excellence, teamwork, and outstanding service.

Responsibilities

• Interact regularly with walk-in customers, responding promptly and professionally to in-person inquiries.
• Provide accurate information about the Bank's products and services.
• Assist customers with opening all types of deposit accounts.
• Support customers with routine account-related requests, including funds transfers, automatic funds transfers (AFTs), and stop payments.
• Address inquiries about bank deposit products, service charges, ATM and debit card usage and limits, checking and savings account transactions, and funds availability.
• Handle check verification requests by third parties.
• Foster positive customer relationships through excellent interpersonal and communication skills.
• Research and resolve customer problems by analyzing issues, collaborating with other bank departments, and offering appropriate solutions.
• Handle cash transactions accurately when applicable.

Requirements

• Previous banking experience is strongly preferred.
• 2+ years of prior customer support experience is preferred but not required.
• Strong verbal communication skills are required.
• Familiarity with Microsoft Office Suite and basic computer skills for data entry and documentation.
• Experience with sales techniques or cross-selling/upselling is advantageous.
• Proven ability to multitask efficiently in a fast-paced environment with excellent typing skills.
• Demonstrated analytical skills for assessing customer needs and providing tailored solutions.

Benefits

• Competitive Medical, Dental, and Vision Coverage.
• 401(k) Retirement Plan.
• Company-paid Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance.
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
• Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO.
• 12 Paid Holidays.
• Tuition Reimbursement.
• Company Events and Picnics.