Customer Service Representative I

Career Growth and Development

We provide a comprehensive and competitive total rewards package, including Competitive Pay and Annual Bonus Opportunity 401(k) with Company Contributions.

Physical Requirements

• Sit, walk, bend over, and reach above head for a minimum of an hour a day
• Lift or carry up to 50 pounds occasionally
• Repetitive use of hands/arms for writing and computer work

Job Description

Coordinate activities within Customer Service and is responsible for on-time delivery, customer satisfaction, customer complaint resolution, system workflow, SAP data management, and process improvements.

Qualifications

• High school diploma, GED, or equivalent is required
• Prior experience in customer services
• Ability to communicate professionally and effectively in both verbal and written communications to internal and external customers
• Ability to organize and manage time effectively
• Familiar with customer service relation and principles
• Highly motivated, focused on results, and ability to multitask

Benefits

• Typical office environment
• Work Flexibility
• Company-Paid Life and Disability Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement Opportunities
• Company-Provided Mental Health and Caregiving support

Pay

$23.50- $29.00 per hour

Schedule

N/A

Skills

• Customer Service Coordination
• Account Management
• Invoice Processing
• POD Management
• Customer Relationship Building
• Data Analysis
• Complaint Resolution
• Process Improvement
• Intercompany Communication
• Sample Request Coordination
• Meeting Facilitation
• Shipping and Delivery Coordination
• Sales Forecasting Support