Customer Service Representative - Hybrid

Qualifications

Minimum qualifications:

• 1 year of related work experience and call center environment
• Excellent typing and 10-key skills
• Experience with Microsoft Office
• Availability to work a variety of shifts, including days, evenings, nights, and weekends
• Ability to work independently with little or no supervision and/or in a team environment

Preferred qualifications:

• Familiarity with DOT regulations
• Transportation experience
• Ability to work independently, with little or no supervision and/or in a team environment
• Excellent verbal and written communication skills
• Positive, can-do attitude to achieve goals
• Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leaders
• Strong organizational and investigative skills
• Creativity and good judgment in problem-solving and communications

Benefits

• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

Responsibilities

• Receive incoming calls from employees who have been involved in an accident, have been injured, and/or have been in a roadside breakdown; receive calls from the motoring public, law enforcement, claims adjusters and the Casualty Claims department
• Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, cross-training, train new team members, data entry and invoice payment
• Coordinate service repairs and breakdown assistance between service centers and vendors on several different types of company equipment, such as trucks, trailers, and dollies
• Collaborate with all levels and departments to include Executives, Safety Managers and Shop Managers, as well as other departments such as Linehaul
• Follow directions while remaining engaged, productive, flexible, and adaptable to changing conditions and expectations
• Offer team support when and where needed; understand that individual contributions reflect the team and can impact credibility and/or customer satisfaction
• Provide service excellence to internal customers
• Collaborate with customers and service center personnel to resolve issues

About the company

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.