Customer Service Representative (Hybrid)

Local candidates only – must reside in or near LaVergne, TN.

About the role

As the first point of contact for our valued customers, you will provide outstanding assistance, address inquiries in a timely manner, and resolve issues to ensure a positive customer experience. This full-time, hybrid position is based at our headquarters in LaVergne, TN.

Responsibilities

• Maintain high customer service standards to attract and retain customers
• Handle customer inquiries via phone, email, and chat
• Respond to all inquiries, issues, and complaints promptly
• Manage high inbound and outbound call volumes efficiently
• Utilize case management tools to track, document, and manage customer cases
• Receive and process domestic and export orders from customers and distributors
• Distribute literature on company products as requested
• Advise customers of order status or dispatch work orders
• Dispatch service technicians to repair equipment as needed
• Resolve customer issues and needs in a professional manner
• Process shortages, damages, or product service needs
• Document and update customer records
• Provide quotes as needed
• Invoice and process payments including credits and debits
• Support team members and maintain a positive, collaborative attitude
• Consistently meet or exceed company expectations for productivity and accuracy
• Perform other duties as assigned

Requirements

• High school diploma or GED equivalent required; relevant college courses or degree preferred
• Minimum 2 years of customer service experience; 3–5 years preferred
• Contact center experience
• Bilingual (English/Spanish) is a plus

Skills

• Outstanding customer service and interpersonal skills
• Excellent oral and written communication
• Strong organization and time management
• Ability to prioritize work and handle multiple projects
• Experience navigating multiple computer screens and programs while interacting with customers
• Excellent analytical skills
• Team-oriented mindset
• Proficient PC skills and experience with Windows-based applications
• High level of integrity and professionalism

Schedule

Full-time, hybrid schedule (onsite at headquarters in LaVergne, TN).