Customer Service Representative - Hybrid

Duties And Responsibilities

• Aid members with accurate and efficient transaction processing, such as deposits, withdrawals, payments, or cashier’s checks.
• Provide education to members on self-serve options.
• Verify endorsements and proper identification on deposit transactions.
• Execute wire or ACH transferring of funds.
• Issue instant debit, credit, and gift cards.
• Troubleshoot credit or debit card issues, online banking questions, or other general account-related inquiries.
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable.
• Perform other duties as assigned.

Qualification And Skills

• At least one year of customer service or professional experience, preferably in a cash handling role.
• Aptitude to work independently and collaboratively, with strong verbal and written communication skills.
• Effective time management and the ability to prioritize tasks based on department and member needs.
• Flexibility to adapt and succeed in a dynamic environment.
• Drive to provide exceptional service to members and employees.
• Intermediate computer skills and proficiency in navigating multiple systems.