Customer Service Representative – Human Services
About the role
Vision: El Paso County will be a trusted regional leader known for excellence in county service delivery.
Purpose: We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
Values: Service Focused, Collaborative, Accountable, Trustworthy, Transparent.
Job Summary: We are seeking a customer-focused individual to support our Customer Service Line. In this role, you will assist our community by providing accurate information and connecting customers to the appropriate resources. This position requires exceptional customer service skills, including the ability to communicate clearly, assess customer needs, and provide timely, solution-oriented support in a fast-paced environment. If you enjoy helping others and working in a team-oriented environment, we encourage you to apply today!
Responsibilities
- Provides customer service, information, and intervention to DHS clients and the public; answers questions, responds to complaints, refers and directs clients entering DHS for appointments, receives applications for services, and provides general guidance on department programs.
- May greet and assist visitors and ensures the public entering DHS receives necessary direction.
- Conducts client intervention using multiple CBMS screens to assist clients directly with problem resolution to program areas.
- Communicates via phone and e-mail with appropriate personnel to facilitate client intervention in conjunction with program-based needs.
- Issues Electronic Benefits Transfer (EBT) cards for assistance programs as assigned; resolves EBT account problems as needed.
- Provides information on housing, rent rebate, and other community agency referrals based on client need.
- Rece