Customer Service Representative (HOU)

SRG Stairs of SRG Ventures is a leading construction services company specializing in stairs, floors, and blinds for the residential home builder market. We are seeking a full‑time Office Support Specialist, also known as a Customer Service Representative (CSR), to join our growing team. The CSR is a member of the Stairs Team and helps meet the company’s monthly, quarterly, and annual revenue and sales goals by establishing and maintaining profitable relationships with customers and ensuring all customer requirements are met.

Responsibilities

• Manage and build relationships with existing customers; learn their processes and operating systems.
• Screen, onboard, and manage relationships with new and existing subcontractors; ensure subcontractor compliance with schedules and company processes, evaluate performance, provide feedback, and escalate issues as needed.
• Assist with sales presentations and prepare marketing materials and flyers.
• Organize workflow to meet customer deadlines and coordinate job installations.
• Process customer orders courteously, efficiently, and timely.
• Communicate regularly with the General Manager and Sales Team to guarantee sales and customer objectives are met.
• Manage the fulfillment process from submission to invoice.
• Handle telephone calls professionally with strong communication skills.
• Process sales orders, invoices, and installer invoices for accuracy and timeliness.
• Present and discuss company products and services to current and prospective customers, conveying quality, integrity, and a deep understanding of customer needs.
• Address customer questions, complaints, and concerns immediately and facilitate satisfactory resolution.
• Understand and appropriately use the company pricing system and policies.
• Support Customer Sales through service, education, and effective problem solving, involving appropriate team members as needed.
• Apply independent judgment and decision‑making within the scope of the role.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent (GED).
• Five years of experience in a similar capacity, or an equivalent combination of education and experience.
• Ability to pass a criminal background check and drug/alcohol screening (post‑employment offer).

Pay

Competitive base pay between $40,000‑$43,000 per year.

Benefits

• Medical, dental, and vision insurance eligibility after 60 days.
• 401(k) with company match eligibility after 1 year.
• Vacation and holiday pay during the first year.
• Additional benefits and perks.