Customer Service Representative (HOU)

Duties and Responsibilities

• Manage and build relationships with existing customers, build relationships with customer personnel and learn their processes and operating systems
• Screen and onboard new subcontractors, as well as manage and build relationships with existing subcontractor base
• Ensure subcontractor compliance with schedules and company processes, evaluate performance and provide feedback, and escalate issues to management, as appropriate
• Aid with sales presentations and prepare marketing materials and flyers
• Organize workflow to meet customer deadlines
• Cook up customer orders in a courteous, efficient, and timely manner
• Communicate effectively with the General Manager and the Sales Team, informing and updating them regularly to guarantee that sales and customer objectives are met
• Manage the fulfillment process from submission to invoice
• Process sales orders, invoices, and installer invoices for accuracy as well as in a timely manner
• Effectively present and discuss the products and services of the company with current and prospective customers in a way that conveys an image of quality, integrity, and superior understanding of customer needs
• Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution
• Understand and appropriately use the company pricing system and policies
• Support Customer Sales through service, education, and effective problem solving. Involve appropriate team members as needed
• Regularly uses and applies independent judgement and decision making within the scope of the respective job function

Qualifications

• High school diploma or equivalent GED
• Five years working in a same or similar capacity; or An equivalent combination of education and experience

Key Job Details

• Competitive base pay between $40k-$43k/year!
• Eligible for medical, dental, and vision insurance after 60 days!
• Eligible for 401(k) with company match after 1 year!
• Eligible for vacation and holiday pay during first year!
• And more!