Customer Service Representative - Heart Institute at Bimini Square

Location: Heart Institute at Bimini Square, 414 Cape Coral Parkway E, Suite 201, Cape Coral, FL 33904. Department: Heart Institute at Bimini Square.

About the role

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Responsibilities

• Handling telephones
• Patient appointment scheduling
• Patient check-in
• Insurance verification
• Authorization
• Pre-certifications
• Referrals
• Posting charges
• Initial collections
• Preparing well-coded and accurate billing
• Maintenance of medical records
• Managing business services for workers compensation
• Managing business services for commercial carriers
• Managing business services for employee health
• Managing business services for corporate accounts

Requirements

• Education: High School Diploma or GED required
• Experience: Less than 1 year clerical/administrative required; insurance/customer service preferred
• Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire
• Other: Excellent communication and interpersonal skills; IT/computer proficient; basic math; knowledge of insurance verification and medical billing helpful

Pay

$20.00 - $23.50 per hour (minimum to midpoint)

Schedule

Shift 1: 8:00 AM to 5:00 PM