Customer Service Representative, Heart Center

About the role

Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination!

Responsibilities

• Perform tasks necessary to promote efficient departmental functions and operations in the Heart Center.
• Handle daily activities including patient scheduling.
• Enter data timely and accurately into multiple computer systems.
• Verify insurance coverage and obtain authorization for services.
• Prepare charts, fax and dispose of medical records.
• Ready patients for their visits per department protocols.
• Assist with answering phones and patient registration.
• Provide backup coverage for other clerical staff members in their absence.

Requirements

• High school diploma or equivalent preferred.
• 1‑year minimum experience as a Customer Service Assistant required with OMC or equivalent as determined by OMC.
• Medical Assistant certificate preferred.

Skills

• Knowledge of medical terminology required.
• Completed required training and ability to work at all Heart Center locations.

Pay

• Pay range: $21.33 - $29.45 per hour.
• Shift differentials: Evening – $3.00/hour; Night – $5.00/hour; Weekend – $4.50/hour.
• Premiums: Standby – $3.50/hour; Lead – $3.25/hour; Per Diem – 15% (on base, in lieu of benefits).
• Weekend & Holiday shifts: none; On‑call shifts: none.

Schedule

• Full‑time (FTE 100%).
• Days shift.