Customer Service Representative (Guest Experience Call Center)

About the role

Improve lives from the outside in. Join our team + enjoy $10 haircuts, $20 massage, 40% off salon + spa products, growth opportunity + oh, so much more - best.job.ever. You're the first welcoming hello from PENZONE Salons + Spas to our guests. You'll work from our Innovation Office to elevate guest experience on a daily basis.

Responsibilities

• Answering phone calls for all salon locations
• Booking, canceling + confirming appointments
• Directing guests to appropriate departments when needed
• Must be familiar with all salon services in order to answer questions from guests
• Filling out paperwork for gift certificates, standing appointments, packages, and bridal parties
• Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner
• Performing other duties as assigned

Requirements

• Self-motivated, detail-oriented and organized person
• Superior customer service skills
• Excellent verbal and written skills
• Ability to listen, be patient, troubleshoot issues, multitask, and work under pressure
• Basic math skills
• Working knowledge of computers
• Ability to work a flexible schedule that includes evenings and weekends
• Flexibility with schedule to ensure appropriate coverage levels of the information center
• Previous customer service experience preferred
• Looking for part-time or full-time availability – open availability for weekdays, weekends or nights preferred
• Position is onsite at BASE ONE in Dublin, OH

Benefits

• $10‑$20 Salon + Spa services
• 40% off Salon + Spa products

Schedule

Flexible schedule that includes evenings and weekends; part‑time or full‑time availability with open availability for weekdays, weekends or nights preferred.