Customer Service Representative - Grand Prairie, TX
Wurth Louis and Company · Grand Prairie, TX · 2 wk ago
On-siteCustomer ServiceFull-time
Essential Functions And Responsibilities
- Accepts incoming phone calls, e-mails, and texts requests for quotation, price, delivery and new/change orders.
- Answers questions related to company’s product offering.
- Develops, documents, audits, and maintains all customer activity in SAP system.
- Maintains data entry on orders and performs order verification to ensure accuracy.
- Maintains necessary records, files, and report in electronic format.
- Establishes and maintains key relationships with customers, and key internal departments at all levels in order to drive operational excellence.
- Understands the urgency and priorities of situations, as they arise, and implements appropriate and timely responses.
COMPETENCIES
- Communication
- Follow-Up
- Initiating Action
- Planning and Organizing
- Work Standard
- Flexibility
- Strong customer relationships
- Independent Learner
Education And/or Experience
- Bachelors degree preferred
- High School or GED equivalent required
- Minimum 2-4 years experience in customer service/data entry role a plus
- SAP experience is preferred
- One to three years (1-3) experience working with inside and outside sales
- Intermediate skill level of Microsoft Office (Word, Excel, Outlook, etc.)
Physical Requirements
- This work requires the following physical activities:
- climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, and lifting up to 25 lbs. of material
- finger dexterity for activities such as data entry and calculator use
- grasping, repetitive motions
- speaking, hearing, visual acuity, and mobility between locations
- Must have experience with MS Excel, Word, and Outlook
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to apply concepts of basic algebra and accounting
- Use of both hands is required