Customer Service Representative - GRACE ANIMAL HOSPITAL

About the role

The Customer Service Representative at Grace Animal Hospital plays a crucial role in ensuring a welcoming and organized experience for clients and their pets. With the potential to evolve into supporting general practice, urgent care, or both, this position is ideal for someone who enjoys helping people and creating positive experiences.

Responsibilities

• Greeting clients and their pets with warmth and professionalism
• Answering phone calls and assisting pet owners with questions or appointment requests
• Scheduling appointments and managing the daily hospital schedule
• Checking clients in and out for appointments
• Processing payments and maintaining accurate records
• Communicating clearly with doctors, technicians, and clients
• Helping create a calm, welcoming environment in the lobby
• Supporting the veterinary team with organization and communication throughout the day

Requirements

• Genuinely enjoys helping people and creating positive experiences
• Organized, detail-oriented, and cool under pressure during busy clinic moments
• A clear and compassionate communicator, especially with worried pet owners
• Comfortable using computers and learning new systems
• A team player who takes pride in keeping things running smoothly
• Energized by a fast-paced environment and ready to jump in wherever needed

Qualifications

• High school diploma or equivalent
• Experience in customer service or a related field preferred
• Strong organizational and communication skills
• Ability to handle multiple tasks simultaneously

Skills

• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite
• Basic computer skills including data entry and scheduling software

Benefits

• Competitive pay based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program covering finances, wellness, and everything in between
• A 401(k) with up to 5% company match

Pay

Competitive pay based on experience

Schedule

Full-time position available