Customer Service Representative FT

About the role

At Security National Bank, we believe that everything matters. We recognize the inherent value of each individual and strive to help everyone reach their full potential. We treat even the smallest details of life and banking with careful thought and attention.

Responsibilities

• Provide the highest level of service to every customer.
• Maintain a cash drawer including taking in/giving out cash and balancing.
• Accurate and efficient processing of transactions.
• Receive loan, safe-deposit box and credit card payments.
• Process cash services.
• Redeem U.S. Savings Bonds.
• Identify customer needs through qualifying questions and refer appropriate services, products and digital options.

Requirements

• Excellent customer service and problem resolution skills.
• Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, and demonstrated teamwork.

Qualifications

• High school diploma or equivalent.
• Cash handling experience.
• Customer service experience.
• Accuracy and meticulous attention to detail required.

Skills

• Vault
• Teamwork
• Telephone
• Problem Solving
• Honesty
• Deposit
• Computer
• Communication
• Customer Service
• Cash Handling
• Banking
• Balance

Benefits

• We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

About Security National Bank

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region's most established and trustworthy locally owned bank.

We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what's right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.