Customer Service Representative, Freight Services

About the role

The Customer Service Representative will process and review international cargo, manage booking transactions for a portfolio of clients, communicate with clients over the phone, in writing, and via person to maintain satisfaction, and meet the company targets while providing administrative support to the freight services team. Additionally, the candidate will conduct customer review calls as per company requests.

Responsibilities

• Process and review international cargo
• Manage booking transactions for a portfolio of clients
• Communicate with clients over the phone, in writing, and via person
• Maintain client satisfaction and meet company targets
• Provide administrative support to the freight services team
• Conduct customer review calls as per company requests

Requirements

• Minimum of 3 years of operations experience in the Freight Forwarding environment
• College Diploma in Supply Chain Management, International Transportation & Customs, or related field is considered an asset
• Experience in CargoWise One system or related systems is considered an asset

What You Offer

• Proficiency in establishing rapport and developing solid relationships with key customer contacts
• Ability to probe the right questions, listen carefully, and understand customer's needs
• Ability to work efficiently in a team environment, as well as independently
• Excellent communication skills
• Extremely detail oriented and highly organized

What We Offer

• Equal opportunity employer
• Competitive salary
• Comprehensive benefits package, including health, dental, and vision insurance, and a fitness reimbursement program
• Education Reimbursement program
• Opportunities for professional development and career growth
• A collaborative and supportive work environment