Customer Service Representative- Fraud - Remote

Duties And Responsibilities

• Reduce fraud losses while focused on customer experience and protection
• Analyze account processes and transactions to identify undetected frauds and correlated activities
• Reviews, identifies and deters fraudulent activity
• Look for trends to proactively identify characteristics of "good" vs. "fraudulent" orders
• Receive inbound calls and make outbound calls related to potentially fraudulent activities
• Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision
• Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time
• Able to work flexible work schedule, required weekends and holidays as needed
• Achieve the schedule adherence and compliance expectations
• Maintain productivity and call quality standards as set by the business
• Dispute resolution and customer escalation process to be followed consistently
• Adhere to all guidelines and requirements as set forth by individual clients

Requirements

• Must have prior experience and be eligible for rehire
• Must be able to retain training concepts through a 6 week training program and apply all concepts when starting on the production floor
• Must be able to perform the essential job duties of the position
• Must be able to remain in a stationary seated position up to 85% of the work shift
• Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings
• Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine
• Must be able to communicate with consumers and maintain compliance with all federal, state and local laws, rules and regulations
• Must be able to communicate with consumers and maintain compliance with corporate objectives and standard operating procedures
• Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries

Qualifications

• High School Diploma or equivalent
• Six months of Customer Service Experience
• One year of experience in a Windows based computer environment

Skills

• Excellent verbal and written communication skills
• Attention to detail
• Willingness to learn and help others
• Tolerance for repetitive work
• Positive attitude with the ability to remain calm in stressful situations
• Flexible to schedule changes

Benefits

• Available after 60 days of employment
• Full remote position
• Internet connectivity requirements

Pay

The starting rate of pay is $13-$15 per hour depending upon the shift. There is also a weekend differential for work on Saturday and Sunday. Weekly pay.

Schedule

Full-time, flexible work schedule required, including weekends and holidays.

About the Role

CBE Companies is looking to fill Remote Customer Service Representative positions! CBE is proud to be an InHerSight Top 20 Business Service Employer and Training Magazine Top 100!

Company Information

CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating a #ResonanceCXPartners