Customer Service Representative for Auto Glass
Lee & Cates Glass · Jacksonville, FL · 1 mo ago
On-siteOTHRFull-time
About the role
This position reports to store manager. The Customer Service Representative is responsible for the overall effective operations of the counter sales and store showroom.
Responsibilities
- Maintain a positive attitude
- Maintain a professional image
- Maintain punctual/reliable attendance
- Maintain excellent customer satisfaction
Duties
- First person to answer the phone
- First person waiting on customers
- Invoicing/work orders/p.o.’s
- Handle computer
- Pricing for over-the-counter sales
- Scheduling jobs
- Collections
- Filing/office tasks/organization
- Daily close-out
- Possess the three R’s
- Take initiative to make decisions
- Good phone etiquette
- Typing skills
- Computer literate
- Ability to follow instructions
- Ability to read a tape measure
- Possess effective organizational skills
Product Knowledge
Auto glass experience preferred, willing to train the right candidate
Skills
- Entry level proficiency in Microsoft Excel, Word, etc.
- Sales proficiency
- Ability to cross-sell
- Excellent customer/people skills
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts