Customer Service Representative - Fluid Handling

Overview

Interacts with customers; gives information in response to inquiries about accounts, products, and services
Takes care of and settles customer complaints, special orders, or returns via phone or mail
Answers customers' questions regarding product or service and operation or maintenance
Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping

Job Responsibilities

• Talks with customers by phone or in person to ensure the best service possible
• Participates in team meetings to understand and support sales strategy and overall objectives
• Refers complaints of product or service failure to appropriate departments for investigation
• Captures customers' service needs with other departments as required to ensure premium customer service
• Makes suggestions and recommendations for improvement for better ways to service customers and increase sales

Education, Experience And Skills Required

• High school diploma or GED required
• Bachelor’s degree in business, engineering, or related field preferred
• Proficient in MS Applications
• Experience with CRM preferred: Dynamics 365 a plus
• Prefer 1-2 years’ experience in fluid handling products and service offerings and/or sales support of technical industrial products
• Superior interpersonal and customer service skills
• Strong ability to organize and prioritize workload, and to meet deadlines
• Strong problem-solving and multi-tasking skills
• Able to adapt to changing priorities in a fast-paced environment
• Structured and organized work approach
• Familiarity of Prophet 21 ERP platform a plus

Work Shift And Hours

• Full-time, hourly, non-exempt
• Monday - Friday 8:00am - 5:00pm
• Predictable work schedule to plan your life around: no weekends or nights for most roles.

Compensation Details

• The expected pay rate for this position is starting at $24.00 - $28.00 per hour depending on experience.

Why should you join Valin Corporation?

• We provide complex and tailored solutions to meet the unique needs of our customers
• We are a leader in delivering impactful results
• We foster an environment that is collaborative, respectful, and inviting
• Your voice is heard, your ideas are valued, and your contributions make a real difference
• We define our value in the marketplace through innovation in business practices, a commitment to developing people, and the creation of unique service models for the benefit of our shareholders, customers, suppliers, and community
• We establish our legacy of achievement that defines us as one of the best managed companies in wholesale distribution

Equal Opportunity Employer/Vet/Disabled

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