Customer Service Representative - Everett

About the role

At Stellar, we believe every employee plays an important role in our success. Contributions extend beyond defined responsibilities, and we value team members who are willing to step in, support one another, and take initiative when needed. The Customer Service Representative serves as a key member of the Customer Experience team, providing exceptional service and support to customers through order management, communication, and problem resolution.

Responsibilities

The Customer Service Representative helps ensure a positive customer experience by responding to inquiries, processing quotes and orders, coordinating with internal departments, and supporting branch operations. This role works closely with customers, Sales, Specialists, Solutions, Warehouse, and other internal teams to deliver accurate, timely service while maintaining customer-specific requirements and operational excellence.

• Serve as the first point of contact for customer inquiries regarding orders, delivery status, scheduling, products, and services.
• Manage customer requests and communications with professionalism, urgency, and accuracy.
• Maintain a high level of customer satisfaction through responsive service and issue resolution.
• Follow all customer-specific requirements, guidelines, and procedures.
• Accurately enter quotes and orders into company ERP systems.
• Expedite open quotes and orders to meet customer expectations.
• Monitor customer inventory levels, including Min/Max and safety stock requirements.
• Support branch operations and coordinate with internal teams to fulfill customer needs.
• Learn and utilize automated and semi-automated customer solutions, including vending and inventory management systems.
• Support implementation and ongoing operation of customer-specific programs and processes.
• Assist with product, inventory, and service-related inquiries.
• Work closely with Sales, Specialists, Warehouse, Solutions, and Quality teams to ensure service excellence.
• Coordinate with suppliers and internal stakeholders to source products and resolve issues.
• Communicate effectively across departments to support customer requirements.
• Participate in ongoing training related to Stellar products, services, systems, and processes.
• Follow all safety procedures, training requirements, and customer site expectations.
• Support continuous improvement initiatives that enhance the customer experience.

Qualifications

High school diploma or equivalent required. 2–3 years of customer service, warehouse, distribution, or related experience preferred.

• Valid driver’s license, reliable transportation, and satisfactory driving record required.
• Proficiency in Microsoft Office Suite, particularly Outlook and Excel.
• Excellent verbal and written communication skills.
• Strong customer service, relationship-building, and problem-solving abilities.
• Ability to work independently and as part of a team.
• Experience with ERP systems preferred.

Schedule

Monday- Friday; 7:30 a.m. - 4:00 p.m.

Benefits

Medical, dental, and vision insurance; company-paid life and AD&D insurance; short-term and long-term disability insurance; 401(k) with employer match; paid time off and paid holidays; gym reimbursement program; Employee Assistance Program (EAP); employee rewards and recognition program; and HSA with company contribution on eligible plans.