Customer Service Representative (Evening Shift)

Position Summary

The Customer Care Specialist plays a critical role in creating an exceptional homeowner experience by serving as a trusted point of contact for customers interested in Baird’s foundation and concrete solutions. This role helps homeowners navigate the initial stages of their repair journey by providing timely support, answering questions, and scheduling appointments with System Design Specialists. The specialist manages inbound calls, outbound campaigns, and multi‑channel interactions to convert leads into scheduled appointments, supports customer retention, and maintains efficient sales calendars while coordinating with internal teams.

Key Responsibilities

• Serve as the primary point of contact for homeowners seeking foundation and concrete solutions.
• Provide timely support, answer questions, and schedule appointments with System Design Specialists.
• Manage inbound calls, outbound outreach, and multi‑channel communications to convert leads into appointments.
• Support customer retention initiatives and keep sales calendars up to date.
• Coordinate scheduling needs with internal teams and document customer information accurately.
• Ensure a seamless transition throughout the customer journey by following established processes and delivering high‑level service.

Qualifications

• Demonstrated customer service experience with the ability to build relationships, provide solutions, and create positive experiences for homeowners.
• Prior experience in customer service, sales, retail, call centers, or other customer‑facing environments is preferred.
• Strong communication and problem‑solving skills; confident interaction via phone, chat, and other channels.
• Ability to manage multiple priorities in a fast‑paced environment while maintaining accuracy, organization, attention to detail, and consistent follow‑through.
• Comfortable using technology, CRM systems, and various software platforms to document interactions, manage information, support scheduling, and collaborate with internal teams.

Schedule

Monday – Thursday: 11:30 am – 8:00 pm
Saturday: 8:00 am – 4:30 pm
Friday & Sunday: off
Working holidays as needed.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Questions

• Are you willing to work 11:30 am to 8:00 pm?
• Are you willing to work weekends?
• Are you willing to work some holidays?

Work Location

In person