Customer Service Representative - English Speaking

About the role

At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.

Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types.

Responsibilities

• Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service.
• Will be trained to take multiple contact types.
• Complete all necessary trainings, as determined by management.
• Respond promptly with correct grammar and punctuation in verbal and written communications.
• Use resources to answer questions and resolve concerns promptly and courteously.
• Follow-up on customer services issues.
• Capture customer feedback.
• Identify and track/code contact types.
• Upsell and inform customers about promotions and products.
• Help with special projects as needed.
• Adhere to schedule and meet other department performance standards.

Requirements

• High School Diploma or GED.
• Professional English language proficiency required.
• Work at the Pleasant Grove location.
• This position operates in an office environment that may include exposure to stationary positions and computer blue light for extended periods of time.
• Ability to work under pressure, including during peak seasons.

Qualifications

• Previous customer service experience preferred.
• Desire to move up and grow with dōTERRA preferred.

Skills

• Strong typing and computer abilities.
• Ability to type 30 words per minute, preferred.
• Knowledge of proper grammar, punctuation, and impressive spelling.
• Organized and detail-oriented.
• Ability to follow instructions, policies, and procedures.
• Works well with others.
• Proactive while assisting others.
• Ability to communicate effectively with others in a respectful and professional manner.
• Ability to communicate by reading, writing, recording, receiving, and sending communications.