Customer Service Representative - Employee Benefits - Bilingual Spanish/English

About the role

Responsible for providing exceptional customer service to employees regarding benefits inquiries.

Responsibilities

• Answering employee questions about health insurance, retirement plans, and other benefits programs.
• Handling escalated issues through multiple channels including phone, email, and in-person visits.
• Updating employee records and maintaining accurate benefit information.
• Ensuring compliance with company policies and regulatory requirements.

Requirements

• Bilingual in Spanish and English.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Experience in a customer service or administrative role preferred.

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft Office Suite.

Skills

• Customer service skills.
• Knowledge of employee benefits administration.
• Ability to work independently and manage time effectively.

Benefits

• Competitive salary.
• Paid time off.
• Health, dental, and vision insurance.
• Flexible schedule options.

Pay

• $20.00 per hour.

Schedule

• Monday through Friday, 8:00 AM - 5:00 PM.

Contact Information

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