Customer Service Representative - Emergency Department

Employment Type & Shift

Full‑time, Day Shift; also described as Evening/Night Shift.

Mission

We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision

To be world‑renowned for passionate patient care and outstanding clinical outcomes.

Core Values

• Stewardship – practicing Justice in fostering right relationships to promote the common good.
• Reverence – honoring the dignity of every person.
• Excellence – expecting the best of ourselves and others.
• Integrity – being faithful to who we say we are.

Position Summary

Provides services and maintains the needs of the customer service base. Receives and responds to inquiries, providing appropriate follow‑through and response. Orchestrates and meets the needs of the customer group.

Education, Training, Experience, Certification & Licensure

Business school desired. Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Physical Demands

Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.

Work Contact Group

All services, employees, medical staff, patients, visitors, vendors, and various regulatory and professional agencies.

Primary Role Responsibilities

• Demonstrates knowledge and competency in the operation and maintenance of equipment within the work area (e.g., printers, copiers, fax).
• Adheres to established network policy and procedures related to job functions.
• Performs data entry with a working knowledge of unit‑specific computer systems such as Eclipses, Lawson, Midas, etc.
• Demonstrates accuracy when performing the primary job function.
• Abides by established Personnel Policies and Procedures.
• Has knowledge of HIPAA rules and regulations and abides by them.

Professional and Staff Development

• Participates in or assists with the orientation of new or existing staff.
• Participates in staff and employee meetings.
• Participates in voluntary and required in‑service and education programs.
• Participates in performance improvement by identifying areas needing improvement.

Pay Range

$17.25 – $21.25 per hour, based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The range may vary based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer.