Customer Service Representative - eCommerce

About the role

You'll be the go-to person for processing online orders, solving customer issues, and keeping our eCommerce operations running smoothly — all while delivering the kind of service that keeps customers coming back.

Responsibilities

• Processing online orders and supporting eCommerce order fulfillment
• Sourcing parts to complete eCommerce orders
• Responding to inventory exceptions from warehouse and ship-confirm notices
• Monitoring and resolving eCommerce email error messages
• Answering customer communications submitted through eCommerce platforms
• Making outbound calls as needed to help customers with website issues
• Coordinating with eCommerce Supervisors on daily priorities
• Working with Counter Assistants on customer returns of parts and cores
• Learning and tracking key eCommerce performance metrics
• Calculating freight costs for small package and LTL shipments

Requirements

• High school diploma or equivalent
• 1–3 years of sales experience, ideally with eCommerce; agricultural industry experience a plus
• Proficient with email, Word, and Excel
• Strong writing skills for clear, professional customer responses

Skills

• Strong organizational skills and sharp attention to detail
• Excellent customer service instincts — you stay calm and helpful under pressure
• Comfortable on the phone; confident making outbound calls when needed

Pay

$18–$22/hour

Schedule

Monday–Friday, 7:30 AM–4:00 PM

Location

On-site

Why Parts ASAP?

You'll be a key part of the customer experience — often the first impression someone has of our company. If you take pride in getting the details right and genuinely enjoy helping people, this is a role where that shows every day.