Customer Service Representative DJS
About the role
We are a privately-held independent metal fabrication company that produces components used in a wide range of industries. Our goal is to provide products and services that meet our customers' needs in a timely fashion with the highest level of quality and value.
Job Description
The Customer Service Representative assists the Operations and Sales Departments with administrative support through timely and accurate processing of orders, communication and coordination with customers' other departments.
- Build and maintain customer loyalty by providing prompt friendly service
- Support the sales team in a variety of tasks as required
- Reviews orders for accuracy and completion
- Issues production shop orders for the production of inventory to fulfill the customer's orders
- Informs customer of shipping date and any possible delays
- Notifies appropriate department of order and shipping date
- Verifies customer information is correct and up-to-date
- Checks customer account for credit and outstanding payments
- Aids in coordinating logistics for outside processing and purchasing
- Assists with other duties as assigned
Qualification Requirements
- A High School Diploma/GED equivalent required
- One to three years related experience
- Excellent customer service skills and phone etiquette
- Computer skills - MS Office - Outlook, Word and Excel as well as company's ERP software
- Organized and detailed oriented
- Flexible and responsive with a strong teamwork orientation
- Strong verbal and written communication skills
- Positive, 'can do' attitude
- Ability to work independently
The Following Experience Is a Plus But Not Required
- Certificate from college or technical school
Our Rewards & Recognition
- Joining DJS Manufacturing means forging your career path as part of a successful growing company.
- We offer real opportunities for the individual ready to take the chance.
- We will train and provide support to ensure your success!
- Check out our video to find out more about what we do: https://www.wisconsinstamping.com/#gallery-3
Pay and Benefits
This is a full time position in the competitive and challenging metal manufacturing field. The pay range/rate of pay for this position may vary depending on a number of factors including, but not limited to, the position offered, location, education, training and/or experience.
- Excellent benefits, work-life balance and a collaborative team environment!
- Benefits include tuition reimbursement, health, dental, vision, and life insurance, short and long-term disability, generous 401(k) match, paid holidays and paid time off, a lucrative profit sharing program, employee and family activities throughout the year, and so much more!
Sign-On Bonus
We are also offering a lucrative sign-on bonus $$$ for hired candidates.
Equal Opportunity Employer
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence hr@wisconsinstamping.com