Customer Service Representative / Dispatcher

About the role

Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting-edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time. As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key clients and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients’ customers.

Responsibilities

• Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and Pulse representatives.
• Provide on-site warehouse support daily to ensure carrier teams adhere to client SOW procedures.
• Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards and operating procedures, while upholding the Pulse culture and values.
• Ensure compliance with specified contract metrics and terms.
• Maintain high standards for all operational activities.
• Support contract drivers and customers daily.
• Monitor routes and provide all interested parties with updates related to delivery orders and escalations.
• Handle inbound and outbound calls throughout the scheduled shift.
• Conduct truck check-in and loadout throughout the week.
• Update various reports and trackers.
• Conduct inventory audits or dock checks.
• Provide world-class customer service.

Requirements

• 1+ years of customer service experience.
• Experience with Microsoft Office (Excel and Outlook preferred).
• Excellent communication skills.
• Schedule flexibility.
• Positive attitude.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• Full-time, non-exempt position.
• Based on market requirements and needs.
• Holiday availability required.
• Weekend availability required.

Work location

In person.

Ability to commute/relocate

Must reliably commute or plan to relocate before starting work.