Customer Service Representative / Dispatcher

What You’ll Do

• Customer Service Responsibilities:
  • Make follow-up calls to customers from the prior day for quality assurance
  • Contact maintenance customers to schedule service visits
  • Call customer lists to promote services and special offers
  • Respond to and follow up on customer reviews (positive and negative)
  • Handle inbound calls and provide exceptional customer support
• Dispatching Responsibilities:
  • Schedule and dispatch technicians to service calls efficiently
  • Monitor technician routes and adjust schedules as needed
  • Communicate clearly with technicians and customers regarding appointment updates
  • Ensure all jobs are properly entered, tracked, and completed in the system
  • Help optimize daily schedules to maximize productivity and customer satisfaction

Who We Are

We are a family-owned and operated company that offers the warmth of a small business with the resources and stability of a larger organization. Our team works hard, supports one another, and is rewarded for their contributions. At Air Tech of Katy, we invest in our employees with ongoing training, strong benefits, and real growth opportunities.

Location

Katy, TX