Customer Service Representative - Deposit Review

About the Company

D.L. Evans Bank is a community bank established in 1904, providing premier banking services to residents of Southern Idaho and Northern Utah. We foster a working environment dedicated to teamwork and excellent customer service.

Responsibilities

• Perform a variety of clerical support duties, including answering telephones and greeting visitors.
• Review and process consumer and business customer deposits made through remote channels using the Fiserv Deposit Review system (SCO).
• Courteously and promptly answer customer questions and service requests or refer them to appropriate personnel.
• Process customer remote deposits through Mobile Deposit, ATMs, or Merchant Capture according to bank policy and procedures.
• Answer questions and resolve problems related to Retail and Business Mobile Deposit and ATM Deposit for customers.
• Inform management, customers, and/or branch personnel of any issues or problems promptly.
• Coordinate and perform tasks related to the SCO program, including assisting branch personnel with branch capture item processing issues, adding new employees to the SCO program, and resetting SCO passwords.
• Assist merchant capture clients with item processing issues.
• Provide support for accounting and financial services and related clerical functions as needed.
• Answer telephone and professionally respond to telephone and email questions, ensuring communications are accurate, thorough, and error-free.
• Receive and screen visitors and telephone calls, notifying staff members or recording and relaying messages; conduct visitors to proper offices.
• Provide assistance to Processing Center and Debit Card Personnel as needed.
• Maintain effective communication and business relations with customers, responding to or referring questions promptly and courteously.
• Gather required information and keep customers appropriately informed.
• Keep management informed of area activities and any significant problems or concerns.
• Maintain the professional reputation of D.L. Evans Bank and promote the bank at all times.
• Serve as a representative of D.L. Evans Bank and participate in community activities.
• Seek opportunities to refer products and services for increased business to the bank.
• Keep work area clean, secure, and well-maintained.
• Complete special projects as assigned and attend meetings as required.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Accurate and attentive to detail.
• Able to get along well with coworkers.
• Ability to maintain confidentiality in all situations.
• Excellent verbal and written communication skills as well as professional telephone etiquette.
• Well organized with good typing skills.
• Strong proofreading skills.
• Knowledge of Microsoft Office software products and strong ability to use and navigate the Internet.
• Willing and able to assist coworkers with various tasks.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• 401(k)
• Employee Stock Ownership Plan
• Paid Vacation
• Sick Time
• Life Insurance
• Long-term Disability Insurance