Customer Service Representative (DeForest, WI)

Responsibilities

• Respond to telephone inquiries from participants and providers
• Resolve calls to completion, including investigation and call back if necessary

Qualifications

• Superior communication skills
• Bilingual, preferred but not required
• Knowledge of health insurance a plus
• Attention to detail and accuracy required
• Microsoft Windows and Office experience
• Ability to organize and multi-task

Work Experience

• Experience in customer service call center or similar position
• Experience in health insurance administration support or medical billing customer support

Work Schedule

• Full time
• Monday – Friday, 8:30am - 4:00pm
• Requires in-office days but also offers at-home flexibility

Benefits & Compensation

• One week paid vacation after 6 months, 2 weeks after one year
• 9 paid holidays
• 6 paid personal days
• 6 sick days after 6 months; 12 sick days after 1 year
• Paid bereavement leave
• Health insurance under the Wisconsin Laborers' Health Fund, includes dependent coverage
• Long term disability insurance
• Career development opportunities
• 401k plan

Pay

The current pay is $23.50 per hour. The pay rate offered is determined by the collective bargaining agreement and may be dependent on experience, education, location and other business factors.

Culture

BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.

Core Values

• Collaboration: working together across 31 locations to achieve the best for the company and our clients
• Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
• Integrity: doing what we say we will do. Upholding strong ethical and moral principles

ADA & EEO

Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.