Customer Service Representative (Dedicated)

Essential Job Functions

• Keep the daily yard check updated throughout the day using Excel
• Cordinate yard moves with Cummins personnel
• Accurately process and update load status in the TMW dispatch system
• Manage incoming customer orders and input them into the system
• Communicate transportation information clearly using correct industry terminology
• Interpret and act on carrier tracing reports
• Update customers regularly on ETA status and any shipment issues
• Email internal teams regarding tracing or load discrepancies using Microsoft Outlook
• Identify and escalate potential issues to sales representatives and management