Customer Service Representative / Customer Support Associate

About the role

We seek candidates who excel in providing personalized, high-touch support, ensuring every customer interaction creates a seamless delivery experience for our customers. Discover a career designed to be different!

Responsibilities

• Coordinate customer pickups and deliveries, balancing customer needs with delivery team efficiencies.
• Think quickly, communicate clearly, and adapt in real time to ensure every interaction is professional, personalized, and solution-focused.

Requirements

• You are a strong communicator and agile problem solver who thrives in a fast-moving environment.
• You build trust quickly and confidently guide customers through both routine and complex situations with clarity and care.
• You Bring Exceptional communications skills (verbal and written), with a strong sense of urgency and timeliness in follow-up and task completion.
• Agility and adaptability, with the ability to shift priorities and respond quickly to changing customer or operational needs.
• Strong problem-solving and decision-making skills, navigating challenges independently while keeping the customer experience at the forefront.
• An attention to detail and follow-through, ensuring nothing falls through the cracks in a high-volume setting.
• A confidence working across multiple systems and tasks simultaneously, while maintaining accuracy and professionalism.

Qualifications & Experience

• A genuine passion for customer service—you approach every interaction with professionalism, empathy, and respect.
• Ability to de-escalate situations and bring calm, clear solutions, building customer trust and loyalty.
• A proactive mindset—you anticipate needs, solve issues quickly, and go the extra mile to exceed expectations.
• A strong sense of ownership and accountability, seeing tasks through with timely and effective communication.
• A collaborative spirit—you work closely with retail and delivery teams to ensure a seamless customer experience.
• Comfort in a fast-paced, operational environment where priorities can shift throughout the day.
• Proficiency with technology, including Microsoft Office 365, and the ability to learn internal systems for routing, scheduling, and order management.

Additional Attributes

• 5+ years of relevant customer service or call center experience.

Pay

$55,000 - $60,000 / year ($26.44 - $28.85 / hour).

Schedule

Monday – Friday: 7:30 am until 4:00 pm.

What We Offer

Our Customer Support Associates Salary: $55,000 - $60,000 / year ($26.44 - $28.85 / hour). Salary offered is based on experience/qualifications.

Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That’s why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer several awesome perks to help you thrive in every aspect of life. Picture this: three weeks of paid vacation, a generous 401(k) match, profit-sharing, and a whole bunch of cool extras. We're talking about benefits that cover you from head to toe – physically, emotionally, and financially.

Application Deadline

The position will remain open until filled; there is no specified deadline.

Room & Board

To view our benefits in detail and to learn more about our culture, please visit our career site at https://www.roomandboard.com/careers.

Equal Opportunity Employer

Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. As an applicant, you have rights under Federal Employment Laws, and your state may offer additional protections. To view applicable laws, visit our partner site.