Customer Service Representative (CSR) - Durable Medical Equipment (DME)
Bump Health · Rochester, NY · 3 mo ago
On-siteCustomer ServiceFull-time
Responsibilities
- Welcome patients in person and over the phone, as well as maintain patient charts
- Create delivery tickets and coordinate scheduling
- Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies
- Work closely with doctors, nurses, and other referral sources to ensure excellent patient care
- Complete intake, insurance verification and determine charges and coverage for service/product requested
- Collect co-pays and input payment data
- Maintain compliant medical documentation for insurance invoices
Requirements
- High School diploma or equivalent
- Excellent phone and customer service skills
- Strong communication skills
- Two years of HME/DME experience and knowledge of medical terminology (preferred)
- Previous data entry experience (preferred)
Qualifications
- Two years of HME/DME experience and knowledge of medical terminology (preferred)
- Previous data entry experience (preferred)
Skills
- Knowledge of medical terminology
- Data entry skills
Benefits
- Health Insurance
- Employee Recognition Program
- Family Friendly Atmosphere