Customer Service Representative (CSR) & Client Advocate - St. Augustine, FL

What We’re Looking For

• Customer Service Experience: 1+ years in an office, administrative, or service-industry CSR role.
• Tech-Savvy: Comfortable with Google Workspace, MS Office, and CRM software. (Experience with Aspire CRM is a plus!)
• Great Communication: Clear, warm, and professional phone presence with strong written email skills.
• Problem Solver: Calm under pressure, empathetic, and detail-oriented when handling billing, AutoPay enrollment, or service inquiries.
• Local Reliability: Dependable transportation to our St. Augustine facility.

Key Responsibilities

• Serve as the friendly, helpful primary point of contact for our existing clients via phone and email.
• Aid clients with billing questions, process secure payments, and set up AutoPay.
• Log, track, and follow up on client requests using our CRM platform (Aspire) to ensure 100% satisfaction.
• Resolve routine client inquiries independently and collaborate with field managers on complex service needs.
• Maintain accurate, up-to-date client records and account notes.

Financial Growth

Base salary PLUS quarterly profit-sharing opportunities. Great Benefits: Health Insurance, Life Insurance, and a 3% IRA Company Match. Work-Life Balance: Paid Time Off (PTO), Paid Holidays, and consistent weekday hours (No weekends!). Awesome Culture: Quarterly team-building events, ongoing training, and a supportive, close-knit office team. Real Advancement: Clear pathways for professional growth within a rapidly expanding local business.