Customer Service Representative (CSR)

Responsibilities

• Receive inbound calls involving claims status, eligibility, and benefit information.
• Take both Member and Provider calls.
• Trained on the Avaya system.

Qualifications

• Bilingual Spanish-speaking candidates are welcome and encouraged to apply.
• High school/GED required.
• Customer service experience preferred, especially in a health insurance call center setting.
• Empathy and the ability to control conversations/calls are essential.
• Attendance is critical; missing three days of training could result in immediate termination.
• Must be able to work any shift between 8:00 AM and 8:00 PM.
• Open to working the 11:30 AM - 8:00 PM shift, which is a daily shift.
• Professional behavior, on-camera training, and adherence to the current Work from Home policy are required.
• Smoking of any type is not permitted during the class or on the phones.