Customer Service Representative / CSR
About Summers of Greenfield
Our knowledgeable and friendly service professionals and technicians have been committed to providing high-quality assistance at reasonable rates since 1969. We are dedicated to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems. Our company is fully bonded, licensed, and insured. Our team is continually lauded for their "professional yet personable demeanor and obvious technical knowledge." We are customer-focused and devoted to providing exceptional service that exceeds expectations and creating customers that come back time and time again! Our team members are a vital part of a growing company, and they have true leaders who appreciate their team members, which allows our company to thrive. We are proud of our fun team atmosphere where everyone pitches in to get things done and you get rewarded for going above and beyond!
Responsibilities
- Answer incoming client phone calls by the third ring
- Make outbound calls
- Ensure that clients are heard and receive the best customer service possible
- Complete various other tasks as assigned
- Ensure client satisfaction and keep all parties well-informed
Qualifications
- Basic computer skills
- Strong verbal communication skills
- Ability to multitask
- Professional yet helpful phone demeanor
- Detail-oriented, outgoing, organized, and friendly
- Self-motivated and adaptable with ability to work independently
Pay & Schedule
- Pay starts at $17/hour and up depending on experience
- Shifts available from 7 am – 5 pm
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Company-matched 401(k) plan
- Fun trips and monthly company-sponsored activities
- Great team atmosphere