Customer Service Representative (CSR)

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Aid with reservations, bookings, and basic scheduling support
• Document customer interactions and update internal records
• Cook up coordination with event, kitchen, and service teams as needed
• Support front-of-house operations during events when required
• Follow company policies and customer service standards

Qualifications

• Previous customer service or hospitality experience preferred
• Strong verbal and written communication skills
• Ability to multitask and remain organized
• Comfortable using basic computer systems and scheduling tools
• Ability to work evenings and weekends as required
• Professional demeanor and problem-solving mindset