Customer Service Representative- CSR and SAP exp preferred / remote in Chicagoland area

We need to output HTML fragment with sections: h3 headings for sections present: Overview (maybe not needed? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Overview could be considered "About the role"? The posting has "Overview" then "Responsibilities", "Qualifications", "Benefits & Perks". Also there is "What You'll Get To Do" under Responsibilities. We need to preserve all substantive info, remove boilerplate like cookie/navigation/legal/EEO etc. Also remove duplicated lines, application instructions. Remove the YouTube link? It's part of Responsibilities line: "Customer Service Representative https://www.youtube.com/watch?v=0tMgKm_71qs (by clicking this link you are being referred to an external site that is not part of Panasonic)". That seems like a reference to a video; it's not essential content? It's a link to external site; we should probably drop it as it's not substantive job info. Also remove "REQ-155824" maybe minor metadata; we can fold into short p or drop. Probably drop. We need sections: Overview (maybe as About the role), Responsibilities, Qualifications, Benefits & Perks. Also maybe "Other Requirements"? There's "Other Requirements" after Qualifications: "Role is virtual; however, preferred location is Chicago, IL market due to other team members and warehouse support. Ability to travel minimum 4x per year for meetings, trade shows, events, and customer projects. Requires flexibility at times with work schedule to participate in tradeshows, company events, and other time-sensitive tasks during month-end closing." That's more like requirements; could be part of Qualifications or separate "Requirements". The instruction says use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Qualifications already; we could treat "Other Requirements" as part of Qualifications or as a separate "Requirements" section. Since we already have Qualifications, maybe we merge. But we need to preserve all info. Could create a section "Requirements" for the other requirements (travel, location, flexibility). However the Qualifications section already includes education/experience, competencies, etc. The "Other Requirements" is separate. We could create a section "Requirements" for those. The instruction: Prefer a few substantive sections over many thin ones. Could combine into Qualifications. But we need to keep headings meaningful. Let's decide: We'll have sections: About the role (Overview), Responsibilities, Qualifications (including education/experience, competencies, other requirements), Benefits & Perks. Also maybe Pay? The posting includes wage range: "The wage range of $35.00-$40.00 an hour is just one component of Panasonic’s total package." That's pay info. So we should include a Pay section. The instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. The wage range is specific, so we should include Pay section. Also Schedule? Not mentioned. So no Schedule. Thus sections: About the role, Responsibilities, Qualifications, Benefits & Perks, Pay. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive info. Let's extract. Overview paragraph: "Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey!" That's prose. Responsibilities: Many bullet-like sentences. We need to turn into

  • . The responsibilities are many; we can list each distinct duty as li. Need to preserve all. Let's parse. From "What You'll Get To Do" paragraph: "The Customer Service Representative is typically the first point of contact and works closely with each customer to provide them with support managing orders and inquiries. Rep takes the lead and is responsible for resolving credit, delivery, pricing, chargeback, payment, damages, lost shipments and other issues related to orders. Responsible for order management, shipment and billing discrepancies. Responsible for managing and processing sales and marketing program credits. This is a highly visible position which not only interacts and serves customers daily but also works closely with other PNA functions and 3rd party service providers to ensure timely and excellent service and customer satisfaction to enhance business growth." Then after that there is a list of duties under headings: Service, Support, Order Management, Order Entry. Actually the text includes headings like "Service", "Support", "Order Management", "Order Entry". Those could be treated as subheadings but we are not to create extra headings unless they are in the list of allowed headings? Not needed; we can just treat each sentence as li. Better to break into li items: - Act as first point of contact, providing support managing orders and inquiries. - Take lead resolving credit, delivery, pricing, chargeback, payment, damages, lost shipments and other order-related issues. - Manage order management, shipment and billing discrepancies. - Manage and process sales and marketing program credits. - Interact with customers daily and work with other PNA functions and third-party service providers to ensure timely service and customer satisfaction. - Analyze and solve problems of routine scope and complexity. - Organize and prioritize work volume to meet deadlines and achieve results. - Respond to information requests timely and accurately provide information in advance of potential issues. - Exhibit general knowledge of products, policies, procedures, systems (Panasonic and customers), organizational structure, and industry. - Ensure calls are answered within required time frame and emails responded to timely. - Acknowledge and answer questions as requested with minimal call transfer; perform follow-up calls as needed. - Provide customers with accurate information concerning order status, order changes, tracking information, product availability, returns, proof of deliveries, and pricing. - Communicate product specs, new product information, and discontinued items; recommend alternate products based on availability. - Proactively recommend items needed by customers to increase satisfaction and improve transaction profitability. - Issue RGA (Return Goods Authorization) accurately within 48 hours of receipt, obtaining all necessary approvals. - Initiate Return Materials Authorizations (RMAs). - Generate Credits and Debits to resolve invoicing issues. - Collaborate with internal departments to resolve issues or concerns. - Know how each process relates to the whole operation. - Work with PESNA SCM to set up orders for direct ships. - Coordinate direct ship and non-drop ship orders by proactively informing customers of ETA on weekly basis. - Foster/nurture business relationships with customers and channel partners. - Contribute as individual and team to achieve company and department goals. - Cross train, back up, maintain accurate account profiles, and assist team members as needed. - Cooperate and respond to assist the team, enabling team to meet/exceed department and company goals. - Plan business coverage and ensure associates are aware of all issues, processes, procedures necessary to handle business requirements. - Build positive relationships with peers, supervisors, managers, all internal and external customers. - Communicate pricing, catalog and literature updates. - Assist Sales Team with project quotation requests (verify pricing discounts, project & customer details). - Set up new accounts, update and maintain customer information in system. - Review, retain and stay well-informed on current marketing, regional, divisional and customer-specific promos to ensure appropriate promo codes and promotion attributes are applied as instructed and communicate information as needed. - Validate and process all sample, display and warranty claims. - Participate in other as-needed customer service and sales support activities. - Ensure all orders processed within 24 hours of receipt and released timely. - Create sales orders, delivery notes, and post goods issues in SAP. - Review invoice documents, post documents to customer portals and create ASNs as needed. - Monitor orders daily in SAP for accuracy (items, pricing, terms & conditions, shipping method/terms, special notes & customer instructions) and keep customers updated to resolve issues preventing orders from flowing through system, shipping, and billing. - Provide analysis and reports on order related issues to customer service manager and sales management team. - Process requests for order changes, cancellations, adjustments etc. according to prescribed procedures. - Review EDI order queue daily, resolve errors, manually import into system. - Utilize SAP and inventory availability transactions to transfer orders to stocking plants and allocate product. - Provide consistent and timely follow up communication and action steps after each order. - Handle delivery issues including missing shipments and damaged material. - Resolve discrepancies and shipping errors by collecting data and utilizing the TMS system to initiate claims, monitor progress daily. - Work with internal and external teams to identify orders for earlier shipment. - Work with Purchasing to expedite material handling to meet customer request dates. - Arrange shipments in coordination with the customer, and Panasonic or 3rd party warehouse. - Enter and process all customer orders, credits, debits, sample orders, employee orders, and return goods transactions into ERP system. That's a lot but we need to keep all. Qualifications: includes Education & Experience, Competencies, Communications, Other Requirements (travel, location, flexibility). We'll combine. Education & Experience paragraph: "College degree or equivalent work experience preferred.Minimum 3-5 years of relevant Sales Operations/ Customer Service / SupportAt least 3 years’ experience in customer service with technically oriented products thorough understanding of business. conditions, environment, and sales company organization.Proficiency in using SAP and a customer relationship management (CRM) system. Power BI exp preferredFunctional ability to operate PC and appropriate software including MS Office Suite, Outlook, Teams, SharePoint, Excel.Candidate needs to currently be located in the Greater Chicagoland Area" We need to parse into sensible li items. Let's rewrite: - College degree or equivalent work experience preferred. - Minimum 3-5 years of relevant Sales Operations/Customer Service/Support experience. - At least 3 years’ experience in customer service with technically oriented products, with thorough understanding of business conditions, environment, and sales company organization. - Proficiency in using SAP and a CRM system. - Power BI experience preferred. - Ability to operate PC and appropriate software including MS Office Suite, Outlook, Teams, SharePoint, Excel. - Must be currently located in the Greater Chicagoland Area. Competencies bullet list: many sentences. We'll convert to li. - Highly organized “people-person” who can see urgency in business issues and prioritize solutions. - Particularly adept at providing quick and accurate product data and specifications. - Can clearly identify business vs. technical problems and either resolve or escalate appropriately in the best interest of the customer and/or company. - Extensive order processing & order management experience. - Ability to navigate different customer PO formats while capturing all special requirements and instructions to ensure compliance. - Ability to work in highly computerized work environment, and able to learn new IT based efficiency tools quickly. - Experience working with a software-as-a-service system such as TMS to handle logistic-related customer claims. - Ability to work in fast-paced and high-stress environment with tight deadlines, prioritize and re-prioritize throughout the business day. - Ability to communicate effectively both verbal and written, tactful and diplomatic. - Ability to accept assignments with an open, cooperative, positive, and team-oriented attitude. - Strong ability to work collaboratively between multiple departments. - Prior experience handling the reconciliation of order-related discrepancies, assisting in payment and chargeback research, working closely to resolve discrepancies, and ensure seamless financial operations. - Provide documentation as requested to support SOX audits. - Enhance and adhere to customer service-related procedures, processes, and systems. Communications: "Has a basic ability to communicate with all stakeholders in a timely and effective way. Responds rapidly to all inquiries (at a minimum within one business day). Able to articulate problems and solutions in concise, easy to understand language." We'll make li. Other Requirements (travel