Customer Service Representative - Crown Hill Branch (Seattle, WA)

About the role

Mechanics Bank is searching for a Customer Service Representative to join our team. This on‑site role performs basic to moderately complex banking transactions under general supervision, delivering high‑level service by accurately processing transactions, resolving inquiries, performing account maintenance, and ensuring operational quality and accuracy, including cash balancing and compliance with policies and banking regulations.

Responsibilities

• Perform routine teller transactions: accept, verify, and process deposits, withdrawals, check cashing, payments, transfers, and mail/night‑drop transactions according to procedures and security guidelines.
• Service customers waiting in line quickly while maintaining close attention to detail and complying with all policies, procedures, and regulatory guidelines.
• Assist customers with account reconciliation, statement and check copies, check orders, account closures, address changes, stop payments, debit card maintenance, and safe deposit box access.
• Provide exemplary customer service in person and over the phone, representing the bank courteously and professionally.
• Respond to inquiries accurately, promptly, and efficiently; identify additional customer needs and make proactive product and service recommendations.
• Educate customers on banking technology such as mobile and online banking.
• Maintain and balance cash supply for transactions; adhere to cash handling policies and balance cash at each shift.
• Review transactions for red flags and fraudulent items; maintain awareness of criminal scams targeting banking customers.
• Refer unresolved issues to branch management or appropriate departments.
• Assist in opening and closing the branch following established security procedures.
• Gather data and process reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft) to ensure compliance with bank policies, BSA/AML, and regulatory programs.
• Assist with branch audit functions as requested and complete required compliance tasks by assigned due dates.

Requirements

• High School Degree or GED required; additional experience may be considered in lieu of a degree.
• Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred.
• 1 year of customer service and cash handling experience in a customer‑facing role required.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls; occasionally required to stand, walk, reach, stoop, kneel, crouch, or crawl; occasionally lift and/or move up to 10 pounds; specific vision abilities include close vision; work environment noise level is usually moderate.

Skills

• Excellent interpersonal skills, attention to detail, and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions using available information.
• Basic knowledge of bank deposit products and services.
• Ability to understand customer loan requests and make appropriate referrals.
• Ability to understand customer requests for additional services and make appropriate referrals.
• Ability to make customers aware of additional products and services and make appropriate referrals.
• Knowledge of applicable bank policies and procedures.

Benefits

• Medical, prescription, dental, and vision coverage for employees and eligible family members.
• Employer‑paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits.
• Health Savings Account with employer contribution.
• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit.
• 401(k) and Roth 401(k) with company contribution.
• 529 Education Savings plan, Tuition Reimbursement Program, and Student Loan Assistance Program.
• Supplemental Health plans, Voluntary Legal and Identity Theft Services.
• 11 paid holidays, paid sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time per calendar year.
• Free personal checking and savings account; discounted rates on primary residence loan with $0 origination fees (restrictions apply).

Pay

$21.30 - $31.83 hourly