Customer Service Representative - Coral Gables, FL Call Center

Now Hiring: Help Us Open Our New Coral Gables Office For more than 50 years, Answering Service Care (ASC) has been the voice businesses trust to answer every call. Now we’re opening a new office in Coral Gables, and we’re hiring the people who will launch it. Full-time and part-time positions are available, with weekly pay and weekly performance bonuses. About Answering Service Care ASC is a live answering service trusted by more than 4,000 businesses nationwide, including law firms, medical offices, contractors, franchises, and insurance agencies. As a third-generation, family-owned business operated by the Shooster Family, we’re built on a people-first culture. Many of our team members and clients have been with us for more than 20 years. Today we have over 200 employees across four offices in Florida, New Jersey, and North Carolina, including our newest location in Coral Gables. Our Mission To create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations. Our Core Values Professionalism: We lead with integrity and respect in every interaction.Always Improving: We adapt quickly to meet our clients’ evolving needs.T.E.A.M. (Together Everyone Achieves More): Our team is family, and our family keeps growing.Innovation: We use modern tools to improve the customer experience.Growth Opportunities: We invest in every team member’s development and career path. Answering Service Agent Role Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay)** Empathize. Communicate. Resolve. As an Answering Service Agent, you’ll be the professional, friendly voice for the businesses we serve. You’ll primarily handle calls for a designated group of industries and may support other accounts during busy periods, so no two days are exactly the same. Pay Starting pay: $16.00/hr ($16.50/hr for bilingual English/Spanish)Raise at 4 months: $16.50/hr ($17.00/hr for bilingual)Weekly performance bonuses starting at $2.75/hr above starting pay when you exceed performance expectationsWeekly direct deposit and annual performance reviews What You’ll Do Answer inbound calls and make outbound calls with professionalism, warmth, and accuracyFollow call scripts and industry-specific guidelines while listening carefully to each callerComplete lead intakes, schedule appointments, and transfer calls to the right contactsDispatch messages clearly, accurately, and on timeNavigate multiple systems and maintain thorough call recordsSupport customers through live chat, SMS, and email What We’re Looking For Strong verbal and written communication skillsAbility to multitask and stay focused in a fast-paced environmentPatience, empathy, and a positive attitude under pressureIntermediate to advanced computer skillsCustomer service experience preferred; retail, hospitality, reception, and call center backgrounds all countBilingual (English/Spanish) is a plus, but not required Schedule: Full Time and Part Time daytime and evening shifts available. All schedules include one (1) weekend shift (Saturday or Sunday). Benefits Health, dental, and vision coverage (for eligible employees)PTO that starts accruing on day one401(k) with company matchChildcare reimbursementGym membership reimbursementEmployee Assistance Program, including free training and development coursesand more! Ready to Apply? Apply online with your resume. Our hiring team will contact you to coordinate next steps!