Customer Service Representative - Concrete Orders

Job Summary

About the role

Summers-Taylor is seeking a Customer Service Representative (CSR) to join our Concrete Division, focused on order management and customer support. This role is ideal for individuals who thrive in fast-paced environments involving order entry, coordination, and customer interaction.

Responsibilities

• Take, enter, and manage customer orders in real time
• Provide exceptional customer service with every interaction
• Accurately enter, update, and track orders in scheduling and dispatch systems
• Communicate order details clearly with customers and internal teams
• Manage changes, updates, and urgent requests as they arise
• Work closely with dispatch and plant teams to ensure timely service
• Resolve customer questions, concerns, and issues quickly and professionally
• Maintain accuracy and efficiency in a fast-paced, multitasking environment
• Assist with customer account questions and payments when needed

What Makes This Role a Great Fit

• Experience in: Order entry, administrative support, or inside sales environments
• Customer-facing roles requiring strong organization and responsiveness
• Retail, hospitality, or service roles involving frequent customer interaction
• Any role requiring management of multiple tasks, requests, or priorities simultaneously

Qualifications

• High school diploma required; college degree preferred (not required)
• Previous customer service or order management experience preferred
• Dispatch or construction experience is a plus, but not required
• Bilingual (Spanish/English) is a plus
• Valid driver’s license required
• Must pass drug screen, physical, and background check

Work Environment Expectations

• Fast-paced work environment with shifting priorities
• Frequent multitasking and coordination across teams
• Extended periods sitting or standing at a computer workstation
• Overtime and weekend work as needed