Customer Service Representative - Computer Proficient

About the role

As a key member of our customer service team, you'll be the friendly voice and helpful hand that supports our customers, dealers, and visitors. If you're organized, tech-savvy, and love helping people, we’d love to meet you.

Responsibilities

• Respond to customer inquiries in a professional, timely, and solutions-oriented manner
• Partner closely with the Drafting Team to coordinate the distribution, review, and tracking of CAD drawings
• Maintain strong relationships with customers and dealers, ensuring drawings, revisions, and related documentation are uploaded and communicated accurately
• Monitor and respond to customer voicemails and email inquiries on a daily basis
• Enter and maintain warranty information within the Syspro ERP system
• Maintain accurate customer records, files, and documentation
• Prepare and distribute customer communications, reports, and supporting documentation
• Provide administrative support, including basic accounting and clerical functions
• Collaborate effectively with cross-functional teams to support departmental objectives
• Perform additional duties and special projects as assigned

Requirements

• At least 1 year of customer service experience
• Strong interpersonal, verbal, and written communication skills
• Experience working within CRM systems and customer databases
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Strong organizational skills with exceptional attention to detail
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Demonstrated ability to provide a high level of customer service while maintaining professionalism and accuracy

Qualifications

• Knowledge of basic clerical procedures and customer service best practices

Skills

• Customer service experience
• Interpersonal, verbal, and written communication skills
• CRM systems and customer databases
• Microsoft Office (Word, Excel, Outlook)
• Organizational skills and attention to detail
• Ability to prioritize tasks and meet deadlines
• Customer service best practices

Benefits

Harmar Mobility and all subsidiaries is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status.

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.