Customer Service Representative - Colorado Springs

Remember the time another person put your happiness and wellbeing first? They listened to you. They understood. And then, they did everything they could to help you to be happier and better off? That is what this job is all about: Caring About Others. And if it’s one thing you know better than anyone else, it’s your ability to “care”.

About the role

The Customer Service Representative (CSR) is an entry-level position focused on meeting the needs of Alpine Bank customers by providing exceptional customer service. This position receives and pays out money, as well as accurately keeps records of cash and negotiable instruments involved in Alpine Bank's various transactions.

Responsibilities

• Practices exceptional service with customers using available training programs and measurement tools (e.g., Alpine Way/CARE/Mystery Shop standards).
• Uses numerous software applications to accomplish daily tasks with minimal errors.
• Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
• Processes transactions, such as deposits, cash checks, placing stops/holds, wires, vault transactions, cash advances, and check ordering.
• Assists with Synapsys events as needed.
• Performs safe deposit box entry and exit functions for customers.
• Follows all bank policies and procedures.
• Answers basic customer inquiries and cross-sells when appropriate.
• Works effectively in a team-oriented environment.
• Composes and submits proper business correspondence, including letters and electronic mail, to internal and external customers.
• Regular and reliable on-site attendance is required as an essential function of this position.
• Performs other duties as assigned.

Requirements

• Customer service-oriented individual.
• Basic skills in conflict resolution, complemented by clear and effective verbal and written communication skills.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Basic mathematical and cash handling skills.
• Sufficient in Microsoft Office programs and Adobe Acrobat.
• Understanding of banking compliance regulations.
• Familiar with basic fraud detection and location security.
• Basic understanding of the features and benefits of Alpine Bank consumer and business products and services.
• Understands the importance of maintaining confidential information.
• Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.

Qualifications

• No specific education or formal training is required.
• An entry-level position requiring little or no banking experience; previous cash handling and/or customer service experience preferred.
• The successful candidate will need to obtain the following training based on availability: Alpine Bank Development Academy – Level I.

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, filing cabinets, and multifunction printers. There are prolonged periods of standing in a generally fast-paced environment. Some evening and weekend hours will be included. Occasional travel may be required.

• Physical demands include standing for long periods, good eyesight and hand/finger dexterity, and the ability to remain calm and professional with upset customers.
• May spend significant time doing computer work, with repetitive motion likely.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus.
• Employee may have to lift up to 75 pounds.

Pay

Starting rate of pay is from $18.00 to $23.00 per hour, depending on experience.

Benefits

For an overview of employee benefits, please visit: Alpine Bank Careers Page.