Customer Service Representative - Clinic - PRN

Why join us? We value your contributions and offer a comprehensive benefits package to support your success and well-being.

Benefits

• Competitive pay
• Medical, dental, vision, and life insurance coverage
• Generous PTO and extended illness benefits
• 401(k) with company match
• Career development, learning opportunities, and advancement pathways
• Licensure and certification reimbursement
• Student loan assistance for eligible roles
• Employee rewards and recognition programs
• Collaborative, purpose-driven culture
• Voluntary benefits including pet insurance, identity protection, and legal insurance

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and written correspondence, ensuring courteous and professional interactions.
• Handle inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrate empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Research and resolve customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately update and maintain customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Work collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
• Provide appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meet and maintain productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.
• Perform other duties as assigned.

Requirements

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required
• Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software
• Willingness to learn enterprise-wide ERP systems such as Oracle or similar
• Strong verbal and written communication skills
• Ability to handle high call volumes and multi-task across different customer service platforms
• Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively
• Proficiency in customer service software, CRM systems, and Microsoft Office applications
• Ability to remain calm and professional in high-stress situations while de-escalating customer concerns
• Strong attention to detail in data entry, documentation, and customer interactions
• Ability to work independently and as part of a collaborative team in a fast-paced environment

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.