Customer Service Representative - Cashier's Office

The Cashier's Office, within the Division of Finance & Administration, manages student finances across five main areas: student account billing and collection, cashiering services, refund processing, sponsor billing, and institutional student loans. The division ensures fiduciary responsibility, stewardship, and regulatory compliance while delivering efficient, customer-oriented financial services to students and the UMKC community.

We are seeking an experienced Customer Service Representative to interact with university stakeholders primarily by phone and email. This role evaluates students' payment history and financial situations to create individual repayment plans that keep students enrolled while collecting past-due accounts per established policies. The position also assists with student account inquiries, processes university deposits, enters gifts, posts third-party payments and transactions, and performs other assigned duties.

Responsibilities

• Handle inbound collection and customer service phone calls and emails
• Assist in processing university deposits
• Review and explain student accounts, leave appropriate messages, and use available tools to locate contact information
• Identify potential errors and refer students to the correct offices for resolution
• Place outbound collection calls and handle student account payment issues
• Prepare repayment agreements, respond to and create email/mail correspondence, and perform other clerical duties
• Work in a team environment to resolve problems and provide solutions for students facing financial difficulties
• Other duties as assigned

Qualifications

Minimum Qualifications

• Associate's degree or an equivalent combination of education and experience
• At least 2 years of experience from which comparable knowledge and skills can be acquired

Preferred Qualifications

• Associate's degree (or higher) with a business focus
• At least 2 years of customer service experience
• Excellent verbal and written communication skills in a professional environment
• Critical thinking, problem-solving, time management, and organizational skills
• Experience with cashiering/cash handling procedures
• Experience with accounting concepts such as general ledger and debit/credit entries
• Experience with Pathway Student Solutions (PeopleSoft) and TouchNet Payment Processing Software
• Experience with Microsoft Office products including Excel, Word, Outlook, and Teams

Schedule

Monday through Friday, 8:00 am – 5:00 pm. Some evening and weekend availability required as needed.

Pay

Anticipated hiring range: up to $19.00 per hour. Salary is determined by education, skills, experience, and organizational requirements. Grade 7, Salary Plan GGS, University Title: Business Support Specialist II.

Benefits

This position is eligible for University benefits, including medical, dental, and vision plans; retirement contributions; paid time off; short- and long-term disability; paid parental and caregiver leave; and educational fee discounts across all four UM System campuses.

Employment visa sponsorship is not available. Application deadline for best consideration: November 5, 2026.