Customer Service Representative, Call Center, Newburyport office

About the role

Seeking a full-time Call Center Representative to work in-office at the Bank's Retail Operations Center in Newburyport.

Responsibilities

• Provide exceptional customer service across a variety of inbound communication channels.
• Support both customers and staff by resolving routine account related requests.
• Answer questions and complete service related tasks.
• Support customers with a wide range of bank products and services, including deposit and loan accounts, digital channels and payment services.

Requirements

• Customer-focused
• Detail-oriented
• Comfortable navigating multiple systems
• Committed to delivering accurate, timely support
• Follows bank policies and regulatory requirements

Qualifications

• High school diploma or equivalent
• Experience in customer service preferred

Skills

• Excellent communication skills
• Ability to multitask and prioritize tasks
• Knowledge of banking products and services

Benefits

• 100% paid medical
• 100% paid dental
• 100% paid vision insurance
• 401(k) match up to 10%
• Life insurance
• Pet insurance
• Disability plan
• Pension plan after 2 years of service
• Generous vacation and paid-time off

Pay

$24.50 to $27.00 hourly

Schedule

In-office at the Bank's Retail Operations Center in Newburyport

Contact

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

About the company

The Institution for Savings is an Equal Opportunity Employer. Member FDIC. Member DIF.