Customer Service Representative - Call Center

Main Tasks

• Manage inbound calls in a timely manner
• Identify customers’ needs, clarify information and provide solutions
• General Customer Service Duties as required for each customer interaction
• Identify and escalate priority issues to appropriate departments
• Follow up on customer interactions when necessary
• Document all call information according to standard operating procedure
• Maintain a high level of professionalism with customers and working to establish a positive rapport with every caller
• Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines

Requirements

• A high school diploma or general education degree (GED)
• One to two years of Import, Export, Operations or Logistics experience and/or training
• Excellent soft skills
• Previous Call center Experience