Customer Service Representative-Call Center

About the role

Handi Medical Supply is a Top Workplace and we are looking for talent who have a strong desire to live out our mission of enriching lives and serve and consult with our customers in our call center as a Product Specialist. If you have worked in a health care field, your skills might transfer well to this role! Check out our career site and see what our culture is all about. We are on the Green Line!

Responsibilities

• Guiding customers and referral sources through their order for products/services in a fast paced environment
• Providing world class customer experiences via phone, email, chat and online orders
• Utilizing product and insurance resources when responding to inquiries
• Providing knowledgeable answers to questions about products, services, pricing and availability
• Advising customers on their requests on shipping and order status

Requirements

• High school diploma or equivalent
• Related experience in customer service preferred
• Home medical equipment or supplies, wellness and/or healthcare experience a plus
• General computer knowledge and ability to type 35 wpm
• Bi-lingual a plus
• Unrelenting commitment to success

Benefits

• health
• dental
• vision
• 401K plus match
• incentive program
• life insurance
• paid time off
• paid holidays
• long-term disability
• short-term disability
• free parking
• volunteer pay
• green initiatives

Pay

$22 - $24 / hour