Customer Service Representative (Call Center)
Enthusiast Auto Holdings (EAH) is a highly successful e-commerce company in the automotive aftermarket parts industry. EAH operates nine enthusiast-focused websites (banners): ECS Tuning, Turner Motorsport, Pelican Parts, Rennline, Texas Speed & Performance, Z1 Motorsports, Z1 Off-Road, RCI Off-Road, and EVANNEX. We serve automotive enthusiast customers passionate about their vehicle’s appearance and performance by providing parts, content, knowledge, and support. We also serve a global network of specialty installer shops for customers seeking a "Do It For Me" option. Backed by Cortec Group, a premier private equity firm, EAH has invested in expanding operations, facilities, technology, and leadership, including a recent facility expansion and enterprise-level ERP/WMS/OMS implementation.
About the role
EAH is seeking a Customer Service Representative to strengthen the organization as the business continues to scale. This role supports our mission of delivering a best-in-class customer experience in a high-growth, enjoyable work environment.
Responsibilities
- Handle inbound phone calls, chats, and emails in a call center environment
- Resolve customer order issues, including returns, warranty claims, and tech support
- Provide order verification and payment support
- Perform data entry and other tasks as necessary
- Maintain Contact Center goals:
- 1.5% abandon rate (phones)
- 30-second wait times (phones)
- 3-hour response times (email/indirect messages)
What success looks like
- Deliver a best-in-class experience to every customer
- Uphold company values: Communication, Transparency, Collaboration, Trust, and Respect
- Create lasting, positive impressions to drive brand loyalty and trust
Requirements
- Excellent internet and computer skills
- Strong problem-solving and organizational skills
- Basic vehicle knowledge
Preferred Qualifications
- 1-2 years of related call center and customer service experience
Benefits
- $500 Employee Referral Bonus Awards
- Monthly employee recognition awards (Visa gift cards)
- Company double-digit revenue growth
- Opportunities for advancement
- Enjoyable work environment
Pay
$17.50 per hour